Open to analyst, data, and systems rolesLas Vegas, NV

Data & IT Support Analyst

Caleb Shepherd-Carpenter

I support users, improve data quality, automate repeatable office workflows, and build reporting systems that help teams make better operational decisions.

Contact meCurrent resume LinkedIn GitHub

Best fit roles

Immediate search focus

Data Analyst
IT Support Analyst
Business Systems Analyst
Reporting Analyst

SQL / CRM data

Workflow automation

Power BI reporting

Proof points

A practical operator who can support people and improve systems.

60+
Hours saved/quarter
10+
Dashboards delivered
43%
Reporting hours reduced

User-first IT support

Clear troubleshooting, calm communication, staff training, and practical escalation with remote service providers.

Analyst-minded reporting

Trend analysis, grant compliance reporting, quality checks, and cleaner operational data for leadership decisions.

Automation that sticks

Microsoft Lists, SharePoint, Power Apps, Power Automate, Python, and SQL workflows built for repeat use.

Recruiter quick read

Analyst experience across IT support, Microsoft Power Platform, incident reporting, grant compliance, data visualization, network troubleshooting, staff training, team leadership, and nonprofit operations data. Finishing an AA in Computer Science in December 2026, then continuing into Data Science at Nevada State.

View resume

Core skills

Tools and habits I bring into support, reporting, and systems work.

PythonC++AlgorithmsSQLPower BIPandasSharePointPower AutomateETLData ModelingAPI IntegrationsExcelMicrosoft AccessSnowflakeGoogle Data StudioDashboardingStreamlitData VisualizationData CleaningVersion ControlCloud PlatformsLeadershipCommunication
Browse all skills

Education and technical toolkit

Building from hands-on office systems into computer science and data science.

Associate of Arts in Computer Science

College of Southern Nevada

Spring 2024 to December 2026 expected; includes C++ algorithms coursework.

Data Science pathway

Nevada State University

Planned next step after AA completion

Emergency Medical Technician (EMT) Certification

Training Center of Southern Nevada

May 2019

Data management

Microsoft AccessExcelSharePointMicrosoft Lists

Application development

Power AppsPower AutomatePower Automate Desktop

Visualization

Power BIGoogle Data StudioExcel dashboards

Programming and databases

C++AlgorithmsSQLPythonpandasSQLite

IT support

Network troubleshootingAsset trackingStaff training

Leadership and communication

Team schedulingSafety oversightCustomer serviceTraining

Selected work

Projects that show the shape of the work, not just the tools.

C++ Algorithms Project Track

Building a portfolio track from C++ algorithms coursework into small, reviewable projects that demonstrate problem solving and fundamentals.

C++AlgorithmsComputer ScienceIn Progress
  • Planning projects around sorting, searching, data structures, and file-based utilities
  • Using GitHub commits to show steady progress and explain decisions
  • Connecting coursework to practical data and systems problems

CRM to SQL to Power BI: Weekly ETL + QA

Reduced quarterly reporting time from 140 to 80 hours by optimizing workflows and automating data aggregation.

PythonSQLPower BIETLAutomation
  • Built robust API client with retries and date partitioning
  • Modeled data for consistent grant reporting
  • Published dataset to Power BI and added data-quality flags

IT Asset Tracking with SharePoint + Power Apps

Designed an asset tracking system that improved inventory accuracy, device traceability, and operational visibility.

SharePointMicrosoft ListsPower AppsIT Support
  • Built structured lists for devices, ownership, and lifecycle status
  • Created a practical interface for staff-facing tracking and updates
  • Supported compliance-minded inventory practices

Incident Reporting Refactor + Trend Analysis

Refactored incident reporting processes so leadership could review trends and make more informed operational decisions.

ReportingData QualityTrend Analysis
  • Standardized reporting categories and definitions
  • Improved data consistency for grant and compliance reporting
  • Created cleaner inputs for dashboards and leadership summaries
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Experience

Analyst, support, training, and operations experience.

Data Integrity Analyst

SafeNest

Oct 2022 to Apr 2026

Owned reporting, data quality, systems support, and workflow improvements for Nevada's largest domestic violence services nonprofit.

Designed and implemented an IT asset tracking system using Microsoft Lists, SharePoint, and Power Apps.
Reduced quarterly reporting time from 140 hours to 80 hours by optimizing workflows and automating data aggregation.
Refactored incident reporting processes to support trend analysis and more informed decision-making.
Developed grant reporting systems to meet compliance requirements and improve reporting efficiency.
Provided staff and volunteer training on data management, operational tools, and reporting practices.
Supported remote IT service providers with basic network troubleshooting and optimization.

Pool Manager / Water Safety Instructor

City of Las Vegas Aquatics

Jun 2016 to Aug 2019

Built early leadership experience through scheduling, safety compliance, staff training, and public-facing instruction.

Managed scheduling and resource allocation for lifeguards and aquatic staff.
Oversaw facility maintenance and safety compliance.
Trained staff on lifesaving techniques and operational procedures.
Taught swim lessons and water safety as a certified Red Cross instructor.

Field Operations Assistant

A Bounce Above the Rest

Mar 2018 to Aug 2019

Supported event operations, equipment readiness, and customer service in a fast-moving field environment.

Coordinated delivery and setup of event equipment.
Maintained vehicles and equipment to support reliable operations.
Provided customer service focused on client satisfaction and repeat business.

Open to interviews

Need someone who can support users and make the data less painful?

Email CalebLinkedIn